🔁 Refund and Returns Policy

Last Updated: 06/16/2025

✅ Return Eligibility

We accept returns within 14 days of delivery for most items. To qualify:

Final sale items cannot be returned

Items must be unused, in original condition, and in original packaging

Include proof of purchase or order number

Candles must be unlit and unaltered

Skincare and supplements must be unopened and sealed

📦 How to Initiate a Return

To begin a return or exchange:

Ship the product back using a trackable shipping method (customer is responsible for return shipping unless item was damaged)

Email us at care@essenceinnovation.ai with your order number and reason for return

Wait for approval and return instructions

💸 Refunds

Once your return is received and inspected, we will notify you of your approval or rejection.
If approved:

Original shipping costs are non-refundable

Refunds are processed to your original payment method within 5–7 business days

Only regular priced items may be refunded. Sale items cannot be refunded.

🔁 Exchanges

We accept exchanges for the same product in a different size, color, or scent (if available).
If the item is out of stock, a refund or store credit will be issued.

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 3 days of delivery at care@essenceinnovation.ai.
Please include clear photos and your order number so we can resolve the issue promptly.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

First, check your bank or card provider

Then contact your payment provider — it may take time before your refund is officially posted

Still unsure? Email us at hello@essenceinnovation.ai

🌍 International Returns

International customers are responsible for return shipping, duties, and taxes. Refunds will be issued for the product cost only once received.

🎁 Gifts

If your item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit equal to the value of the return. Once the item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift, or was shipped to the gift-giver first, we will issue the refund to the original purchaser, and they will be notified.

🚚 Shipping Returns

To return your product, please ship it to the return address provided in your return confirmation email.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping fees are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund unless otherwise stated.

We recommend using a trackable shipping method or purchasing insurance for valuable items. Essence Innovation is not responsible for items lost during return transit.

📬 Contact Us

Questions? We’re here to help. Reach out any time:
📧 care@essenceinnovation.ai