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π Privacy Policy
Effective Date: 10/15/2024
Last Updated: 06/16/2025
At Essence Innovation, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us through our website, https://essenceinnovation.ai (and related subdomains, including https://essenceinnovation.net).
We are committed to transparency and your right to understand how your information is handled.
Who we are
Essence Innovation is a lifestyle and wellness brand offering curated collections of apparel, skincare, fragrances, candles, wellness supplements, and more. Our digital storefront and content reflect a commitment to quality, intention, and sustainability.
What Personal Data We Collect and Why
We may collect and store the following:
βοΈ Contact Information
- Name, email address, shipping address, phone number (via contact forms or orders)
- Purpose: to fulfill orders, respond to inquiries, and provide support
ποΈ Order & Payment Data
- Items purchased, order totals, shipping details
- Payment details are processed securely through third-party payment providers (e.g., Stripe, PayPal). We do not store full credit card data.
π¬ Comments & Reviews
When you leave comments or product reviews, we collect the data shown in the form, plus your IP address and browser user agent to help detect spam.
π Analytics & Tracking Data
We use tools like Google Analytics and Meta Pixel to understand site usage and improve user experience. These may collect anonymized IP addresses, browser type, time on site, etc.
πͺ Cookies
Cookies are small text files stored in your browser. We use them to:
Collect analytics data
You may manage cookies through your browser settings.
Save your preferences
Enable shopping cart functions
How We Use Your Information
We use your personal data to:
Meet legal or regulatory requirements
Fulfill and ship your orders
Send order updates and marketing emails (if opted in)
Respond to customer service inquiries
Improve our website and product offerings
Sharing Your Data
We do not sell your data.
We may share data only with trusted third parties such as:
- Payment processors
- Shipping couriers
- Email marketing services (e.g., Mailchimp, Klaviyo)
- Analytics tools (e.g., Google Analytics)
All partners comply with relevant data protection laws and process information only to support our business.
How Long We Retain Your Data
Order details: retained for 7 years for legal/accounting purposes
Email inquiries: retained up to 2 years
Marketing opt-ins: until you unsubscribe
Comments: indefinitely unless deleted by user/admin
Your Rights
Depending on your location (e.g., EU, California), you may have the right to:
- Request access to your personal data
- Request correction or deletion
- Opt-out of marketing emails (via unsubscribe link)
- Request data portability or limit processing
To make a request, email us at care@essenceinnovation.ai.
Data Protection & Security
We implement secure hosting, SSL encryption, and access controls to protect your data. While no system is 100% secure, we follow best practices to safeguard your information.
Third-Party Links & Embedded Content
Some content may include links or embeds (e.g., videos, images) from external sites. Interactions with those sites are subject to their privacy policies.
Childrenβs Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal data from minors.
Changes to This Policy
We may update this policy occasionally to reflect legal or operational changes. Youβll find the latest version on this page, with the effective date above.
Contact Us
If you have any questions or concerns about our Privacy Policy or data practices, please contact:
Essence Innovation
βοΈ Email: care@essenceinnovation.ai
π Website: https://essenceinnovation.ai