Shipping & Delivery Policy

🌿 Reliable Delivery Rooted in Care

At Essence Innovation, we are committed to delivering every order with care, transparency, and efficiency. Whether you’re purchasing a soul-soothing fragrance, a wellness supplement, or nature-inspired apparel, your items are packed and shipped with intention.

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Processing Times

• Order Processing: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You’ll receive another notification when your order has shipped.

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Shipping Rates & Estimates

• Standard Shipping (3–7 business days): Calculated at checkout.
• Express Shipping (1–3 business days): Available for an additional charge.
• Free Shipping: Automatically applied to orders over a certain threshold (varies by promotion or region).

We currently ship within the United States and to select international regions. International delivery times and rates may vary depending on the destination.

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Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24 hours for the tracking information to update.

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Shipping Partners

We partner with reliable carriers such as USPS, UPS, FedEx, and DHL to ensure your items arrive safely and on time.

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Delays & Exceptions

While we aim to meet delivery estimates, occasional delays may occur due to:

• Weather conditions
• Carrier disruptions
• High-demand periods (e.g., holidays)

If your order is significantly delayed, we’ll notify you as soon as possible.

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Wrong Address Disclaimer

Please ensure that all shipping details are accurate when placing your order. We are not responsible for orders shipped to incorrectly entered addresses. If you need to make changes, contact us within 2 hours of placing your order.

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Lost or Damaged Packages

If your order is lost or arrives damaged:

• Contact our support team at care@essenceinnovation.ai within 7 days of delivery.
• We’ll work with the carrier and ensure a prompt resolution, which may include replacement or refund.

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Questions?

If you have any concerns about your shipment, feel free to reach out via our Contact Us page. We’re here to help.