Effective Date: 10/15/2024
Last Updated: 06/01/2026

At Essence Innovation, your privacy matters. This Privacy Policy explains how we collect, use, protect, and manage your information across our website and digital experiences. We are committed to transparency, security, and respectful data practices designed to protect your trust.

This Privacy Policy outlines the types of information we collect, how it is used, when it may be shared, and the choices available to you regarding your personal data.

Who we are

Essence Innovation is a lifestyle and wellness brand offering curated collections of apparel, skincare, fragrances, candles, wellness supplements, and more. Our digital storefront reflects a commitment to quality, intentional design, and sustainability.

Information We Collect & Why

We may collect and store the following:

Contact Information

• Name, email address, shipping address, and phone number collected through contact forms, purchases, or account activity.
• Purpose: to fulfill orders, respond to inquiries, and provide support

Order & Payment Data

• Items purchased, order totals, shipping details
• Payment details are processed securely through third-party payment providers (e.g., Stripe, PayPal). Essence Innovation does not store full credit card information.

Comments & Reviews

When you leave comments or product reviews, we collect the data shown in the form, along with limited technical data such as IP address and browser information to help maintain platform security and prevent spam.

Analytics & Tracking Data

We use tools like Google Analytics and Meta Pixel to understand site usage and improve user experience. These tools may collect limited technical information such as browser type, device information, approximate geographic region, and interaction data to help improve website performance and user experience.

Cookies

Cookies are small text files stored within your browser to help improve functionality, personalize experiences, and support website performance.

We use cookies to:

• Save user preferences
• Support shopping cart functionality
• Improve analytics and website performance
• Enhance browsing experience

You may manage cookie settings through your browser preferences.

How We Use Your Information

We use your personal data to:

• Meet legal or regulatory requirements
• Fulfill and ship your orders
• Send order updates and promotional communications (only when consent is provided)
• Respond to customer service inquiries
• Improve website functionality, performance, and product offerings

Sharing Your Data

We do not sell your data.
We may share data only with trusted third parties such as:

• Payment processors
• Shipping couriers
• Email marketing services (e.g., Mailchimp, Klaviyo)
• Analytics tools (e.g., Google Analytics)

All third-party partners are expected to maintain appropriate security and privacy standards while processing information solely to support authorized business operations.

How Long We Retain Your Data

• Order details are retained for up to 7 years for legal and accounting purposes
• Email inquiries may be retained for up to 2 years
• Marketing preferences are retained until you unsubscribe
• Comments and reviews may remain visible unless removed by the user or administrator

Your Rights

Depending on applicable privacy laws in your region, you may have the right to:

• Request access to your personal data
• Request correction or deletion
• Opt-out of marketing emails (via unsubscribe link)
• Request data portability or limit processing

To make a request, email us at care@essenceinnovation.ai.

Data Protection & Security

We implement secure hosting environments, SSL encryption, and controlled access measures to help protect your information. While no digital platform can guarantee absolute security, we follow industry best practices to safeguard your data.

Third-Party Links & Embedded Content

Some areas of our website may include links, embedded media, or integrations from third-party websites and services. Interactions with these external platforms are governed by their respective privacy policies and terms.

Children’s Privacy

Our website and products are not directed toward children under the age of 13. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most current version will always be available on this page along with the updated effective date.

Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact:

Essence Innovation
Email: care@essenceinnovation.ai
Website: https://essenceinnovation.ai